Etihad Cabin Crew Recruitment, the whole process is now fully online and virtual

Etihad Airways in the middle of 2023 changed the style of the their cabin crew recruitment from in-person open days and assessment days across the world to virtual interviews done on-line. The recruitment process has gone fully online. This represents a huge cost savings for Etihad, and also to try out the new system where the whole Etihad cabin crew recruitment goes online. Most airlines have done part or some of it during the COVID lockdown so we know it does work. Etihad took the brave step and went forward with moving the cabin crew recruitment from in person interviews to the virtual online world. With Teams and Microsoft working closely with Etihad, this idea was then implemented.

So, how does the new Etihad cabin crew recruitment work in the post pandemic world?

Etihad expects all aspirants to first apply online and if successful, and if the candidates get shortlisted, they will receive an invitation to attend an Etihad recorded interview and have to answer two very important questions. As Etihad does not hold open days, it is a privilege to be shortlisted to attend this initial virtual interview session online.

What is this new virtual interview?

Applicants submit their CV online on Etihad’s career recruitment website. Etihad then shortlists candidates based on their CVs, ascertain if they meet Etihad’s customer and hospitality requirements. The CVs that are shortlisted will receive an invite to attend a very short virtual interview session. Here, candidates are expected to record their own answers to two interview questions provided to them online. The questions could be as straightforward as “Tell me about yourself” and “Explain your experience that you have developed in the customer service sector”. Well, they may sound easy if you are speaking to a friend or simply having a go in your own leisure time. In practice, these questions can be reasonably difficult to score well. And why is that? First, you only have a minute to answer each question which puts candidates under considerable pressure to say the right things. Secondly, selling your skills in a minute each for each question is challenging. Thirdly, the recruiters have all the time in the world to replay and listen to your content, expressions, non-verbal communication i.e. body language, your command for the English language and even assess your overall appearance. This is where we can help you. We run a 90 minute video session coaching you on the content of your answer, the delivery and show you the best way to present your answers with confidence and sell your skills. Remember if you are worried about your self appearance, you will show a lack of confidence and that will not come across well to the recruiters. We will spend time showing you where and how to present effective answers, how to emphasise on active verbs, show you how to sell your skills, and above all how to show you are kind, friendly and approachable.

First step is always your CV
To ensure you have a CV that is good enough to pass the Etihad initial selection process, we suggest you first order our CV writing service. We will help you to organise your own skills and experience and blend it to Etihad’s key requirements. There are 5 key requirements which they look for in all the CVs that they review. If you fall short, chances are your CV will not be selected. Contact us for additional guidance on writing an Etihad cabin crew CV. Do not just list skills in the Skills section. Etihad wants candidates to demonstrate how they evidence the skill that they possess.

What is the next stage of the Etihad cabin crew process

If you get shortlisted after the initial recorded interview, the second round will be a team / group exercise: This is again done virtually where you will be asked to be present for at least 4 hours. Here you are divided into two groups. One group will perform the group exercise and the other group will break out into individual interviews with the Etihad recruiter. For the group exercise task, you will usually be placed in a group of about 15-20 people. The assessors will provide a scenario and ask the group to collectively solve the problem and then share your results. Often, the recruiter will play the role of a dissatisfied customer. The recruiters will assess the conversations and dynamics and decide who gets shortlisted after this group round.

The second group is the break out Teams session - you will get questions based on your own CV, along the lines of tell me a bit about yourself, why you want to be cabin crew, why you want to work specifically for that airline, why they should pick you etc. Come on one of our one-to-one live zoom session, and we will plan for your success and show you how to navigate this interview process.

Source of video clip: Courtesy of Etihad . com