How to answer questions on teamwork
At the Emirates and Qatar final interview, a common topic is likely to be teamwork.
The recruiter will ask you a question like “How do you feel about working as a team member?” or “Tell me about an occasion where you solved a problem as a team” or “How would you motivate team members when you are working in a team?”.
With your answers to these questions, the recruiter can gauge whether or not you are a team player and are able to fit in as a good team member in their international cabin crew. It also tells the recruiter what role you prefer in a team for example a leader, a follower or a mediator. They also tell the interviewer if you are easy to get along with or likely to cause team conflicts, this is of course is very important in the cabin crew team environment.
The best way to respond to the above questions is to remain positive and always provide specific examples. You could answer by saying you enjoy getting insight and feedback from your colleagues after each project and take well to constructive criticism.
Your recruiter may also follow up by asking you to describe a situation where you had negative teamwork experience. Or, tell me a time when you had a disagreement with your team colleague. Remember, you must always have an example. Saying “no you have not come across such an experience” will tell the recruiter you have something to hide. Remember - Do not avoid the questions, try to give an example on how you resolved it. For example, you may provide the following answer “I have been on teams where one or two people tend to dominate the group, and I find others not contributing. I do my best to be a good listener, taking time to understand everyone’s ideas and making sure everyone’s suggestions are discussed”.
Many questions involve behavioural questions. Always use the STAR method to relate to work situations.
Situation: Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation, not a generalized description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from a volunteer experience, or any relevant event.
Task: What goal were you working toward?
Action: Describe the actions you took to address the situation with an appropriate amount of detail and keep the focus on YOU. What specific steps did you take and what was your particular contribution? Be careful that you don’t describe what the team or group did when talking about a project, but what you actually did. Use the word “I,” not “we” when describing actions.
Result: Describe the outcome of your actions and don’t be shy about taking credit for your behavior. What happened? How did the event end? What did you accomplish? What did you learn? Make sure your answer contains multiple positive results. Make sure that you follow all parts of the STAR method. Be as specific as possible at all times, without rambling or including too much information. Oftentimes students have to be prompted to include their results, so try to include that without being asked. Also, eliminate any examples that do not paint you in a positive light. However, keep in mind that some examples that have a negative result (such as “lost the game”) can highlight your strengths in the face of adversity.
Try to use examples that show good team collaboration skills and working as one team. You should also use examples where you helped resolve conflicts or kept conflicts to a minimum.
Practice using the STAR Method on these common behavioral interviewing questions:
• Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
• Describe a time when you were faced with a stressful situation that demonstrated your coping skills. • Give me a specific example of a time when you used good judgment and logic in solving a problem.
• Give me an example of a time when you set a goal and were able to meet or achieve it.
• Tell me about a time when you had to use your presentation skills to influence someone's opinion.
• Give me a specific example of a time when you had to conform to a policy with which you did not agree.
• Please discuss an important written document you were required to complete.
• Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
• Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
• Give me an example of a time when you had to make a split second decision.
• What is your typical way of dealing with conflict? Give me an example.
• Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
• Tell me about a difficult decision you've made in the last year.
• Give me an example of a time when something you tried to accomplish and failed.
• Give me an example of when you showed initiative and took the lead.
• Tell me about a recent situation in which you had to deal with a very upset customer or coworker.
• Give me an example of a time when you motivated others.
• Tell me about a time when you delegated a project effectively. • Give me an example of a time when you used your fact-finding skills to solve a problem.
• Tell me about a time when you missed an obvious solution to a problem.
• Describe a time when you anticipated potential problems and developed preventive measures.
• Tell me about a time when you were forced to make an unpopular decision.
We help cabin crew applicants with answering these questions and improve their overall confidence, positive attitude and presentation skills.
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